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FAQ

FREQUENTLY ASKED QUESTIONS

Q: How long does it take to ship my order?

A: Orders are shipped within 3-5 business days from the date the order was placed. Email confirmations regarding order details and tracking numbers are sent out.

Q: The item I want is out of stock; when will it come back?

A: Restocks are never guaranteed as we are constantly creating new designs and products. Stay up to date by subscribing to our email list for all products, restocks, drops, and more.

Q: Do you accept returns or exchanges?

A: We do not offer returns and in some cases where product is still available can offer exchanges. However, all products are final sale.

Q: Can I change my address if I put the wrong one?

A: Changes to your shipping address must be emailed immediately following the placement of the order. Email at wgteam@woodngrail.com with your order number and updated shipping address.

Q: Do you ship internationally?

A: Currently only shipping within the United States.