SHIPPING & EXCHANGES
Please allow up to 5 business days (excluding major holidays) for your item(s) to arrive. Typically products are shipped within 3-5 business days of the orders placement date.
Shipping rates will vary depending on order size. Free shipping applies automatically on orders over $100. This is subject to change.
Lost orders with delivery failure due to insufficient address will not be refunded.
Woodn Grail is not responsible for lost shipments due to the customer providing an insufficient address. Orders lost in this matter will not be refunded or reshipped.
If a package from Woodn Grail is delivered with a "confirmation of delivery" from the carrier and the package is lost or stolen AFTER the delivery confirmation we can not apply a refund or reship the order.
All exchanges should be shipped via insured traceable mail in a secure package to our location.