CUSTOMER CARE

SHIPPING

Orders are processed within 48-72 business hours of placing your order before being shipped. With high demand items, your order may be delayed. When placing your order, it is important to submit accurate shipping information. We will ship to the provided address and will not be liable for lost packages due to incorrect shipping information.

PROTECTION

We partner with ecommerce package protection company, Recura, to provide our shipping protection. As such, Recura assumes liability for the following (provided the customer purchased Recura protection during their initial purchase):

LOST

Any package that has not received a tracking scan within the last 7 business days.

STOLEN

Any qualified package that is reported stolen within 14 days of last delivery scan.

DAMAGED

Any package with visible damage to the product as a result of shipping within 14 days of delivery scan

If you have any questions regarding your order or believe your package was lost, stolen, or damaged, simply visit Woodn Grail’s Claim Portal and provide the following information:

First/Last Name

Order Number

Reason for Claim/Question

You will receive a response to your claim within 1-2 business days. In the event of your package being lost, stolen or damaged, Recura may require additional information to determine the status of your claim. Recura Shipping Protection is offered in select countries only. For international claims, please allow 60-80 days for claim processing. This time period is due to possible delays from the shipping carrier shipping to certain destinations around the world. Recura does not refund orders delayed due to strikes.

USE OF RECURA’S SERVICES ARE SUBJECT TO THE FOLLOWING FULL TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO RECURA’S TERMS AND CONDITIONS YOU ARE NOT ELIGIBLE TO UTILIZE RECURA SHIPPING PROTECTION, AND YOUR USE OF RECURA SHIPPING PROTECTION SHALL BE CONSTRUED AS YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS.